How to Choose a Commercial Refrigeration Service Provider
For a restaurant, a supermarket or any other food related business, the refrigeration and HVAC systems are critical for every facet of operation; when it malfunctions, it must be taken care of immediately. If your current service provider makes you wait days for a repair, sends technicians that can’t fix the problem, or if the problems keep coming back, it’s time to cut your losses and find a better option.
Knowledge tells us how things should work. Experience tells us how things work!
Hire an experienced commercial refrigeration and HVAC service company
Before you hire anyone, make sure they can show a history of successfully working with the same type of HVAC systems you have in your business. Ask for references from satisfied business owners and managers. Call those references, ask how long the company has been working for them and what type of services they perform. Also, ask how long it takes to get a technician to show up in an emergency situation and about their track record for arriving on time for appointments.
If you see a refrigeration service company’s trucks around your area frequently it’s a good sign; because if your neighbours are calling them back again and again in means they’re doing a good job.
Commercial HVAC and Refrigeration areas of expertise
Some HVAC companies also have expertise in refrigeration equipment repair and maintenance. There are several benefits to working with one service provider handling both your HVAC and your refrigeration needs:
- A single provider understands the impact of your systems on each other;
- You get one reliable company that understands your equipment, your business and your needs;
- You save time with less paperwork with combined work orders and billing.
Technicians are certified, licensed, insured and well trained
- Make sure that the technicians that serve your business are licensed if required in your province;
- Look for HRIA or College of Trades certifications, which prove that a technician has completed a provincial training program and passed certification exams;
- Find out what kind of liability insurance and WSIB clearance the company provides.
Guarantee for the work
A refrigeration & HVAC company should guarantee their installations, repairs and maintenance work for a period of one year.
Access to parts
Pick a service provider that has a large inventory of parts as well as relationships with numerous parts suppliers in your area.
Maintenance for the equipment sold and installed by them
Choose a company that will take responsibility for ongoing maintenance and operation of the equipment they sell and install; regular maintenance of your commercial refrigeration and HVAC systems keeps your equipment running efficiently and reliably and reduces repair expenses.
The right service provider can work with you to come up with a maintenance schedule based on your equipment and usage, and pricing that works for your budget.